AnLe Funerals
Privacy Policy
Privacy Policy — AnLe Funerals
Last updated: 31 October 2025
At AnLe Funerals, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).
- Information We Collect
We may collect personal and sensitive information that is necessary for us to provide our funeral and related services, including:
- Name, address, and contact details (phone, email);
- Date of birth, gender, and relationship to the deceased;
- Details relating to the deceased and next of kin;
- Payment and billing information;
- Religious, cultural, or language preferences (where relevant);
- Health or medical information required for specific arrangements.
Information may be collected from you, your authorised representative, or other relevant parties such as hospitals, aged care facilities, or clergy.
- Purpose of Collection
We collect personal information to:
- Provide funeral and related services;
- Communicate with you and respond to enquiries;
- Process payments and issue invoices;
- Coordinate ceremonies, burials, or cremations;
- Comply with legal and regulatory requirements;
- Maintain administrative and internal records.
- Use and Disclosure of Information
We only use your information for the purposes outlined above.
We may share information with trusted third parties when necessary, including:
- Cemeteries, crematoria, florists, clergy, or celebrants;
- Hospitals, nursing homes, or government authorities;
- Transport or logistics providers;
- IT or payment processing providers.
We do not sell or rent your personal information.
All third parties are required to handle information in accordance with privacy laws.
- Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
Information may be stored physically or electronically, and access is restricted to authorised personnel.
When no longer required, information is securely destroyed or de-identified.
- Access and Correction
You have the right to access and correct your personal information held by us.
Requests can be made by contacting us directly; proof of identity may be required.
We will respond within a reasonable timeframe.
- Website and Cookies
When you visit our website, we may collect limited data such as IP address, browser type, and pages visited.
Cookies may be used to enhance your experience; they can be disabled in your browser settings.
Our website may contain external links — we are not responsible for third-party privacy practices.
- Overseas Disclosure
We generally do not disclose personal information overseas.
If required to assist families overseas, we take steps to ensure privacy protection consistent with Australian law.
- Complaints
If you believe your privacy has been breached, please contact us.
We will investigate and respond promptly.
If you are unsatisfied, you may contact:
- Office of the Australian Information Commissioner (OAIC)
- Health Complaints Commissioner (Victoria)
- Contact Us
AnLe Funerals
Address: 3 Hutchinson Street, Burwood East VIC 3151
Phone: 0456 062 877
Email: info@anlefunerals.com.au
- Changes to This Policy
We may update this Privacy Policy from time to time.
All updates will be published on our website.
We encourage you to review it regularly to stay informed.
